Premium technical support (fixing broken stuff) and interactive technical training (learning new skills)
I’ve been using & repairing computers and devices since 1993, and studying & practicing interpersonal mindfulness since 2014. I combine these skill sets to provide patient, compassionate assistance to people who need extra time and clarity with technology.
When it comes to technology, if I don’t already know how to do it, I know how to figure it out. I’m fluent in tech jargon, so if we do need to deal with your service provider, I know how to get real help.
I grew up with computers, back before you could look things up online. When something broke, you had to figure it out yourself through trial and error. I started fixing my own machines around age twelve, and I’ve been at it ever since.
While I’ve worked in a University Help Desk, the bulk of my experience comes from hands-on problem solving and genuine curiosity about how things work.
Who this is for:
Most of my clients are older professionals who grew up in a different world. Many of them used to be really good with technology, but at some point it just kinda got away from them. And some of them were never really into it, and now the world has gotten to a point where they can’t avoid it any longer.
This might be a good fit if you…
- want to feel empowered to learn and understand, instead of shamed for not already knowing
- want personalized 1-1 support, instead of chatbots, scripts, and generic responses
- don’t know much about technology and need to start at the basics
- already know a lot about technology and just don’t want to deal with it this time
- need help getting something working again, without fuss or frustration
- appreciate human-to-human coaching to learn new skills in a practical way that actually sticks
How it works:
The goal is either to get things working again, or to help you learn how to do it yourself.
Sometimes it’s both.
You’ll start by booking a 90-minute session (or a 15-minute consult if you’re not sure what you need).
For Tech Support, you’ll email me (or voice memo) a brief description of the problem. Often, I’m able to walk you through the fix without even meeting. Yay! Done! If it’s a little more involved (or my instructions sound like gibberish), then we’ll meet and do the troubleshooting together. Most issues can be resolved in a single session.
For Tech Training, we’ll meet over Zoom or Google Meet. In real-time, you’ll tell me what you want to learn, and I’ll walk you through it so you get the practice while being able to ask any questions you have – and there’s no such thing as a stupid question!
- My rates are $110 USD per 90-minute session, payable at time of booking.
- I’ll show you how to record the session so you’ve got your own personal training video as a reference guide.
- 15 minute consultations are available to see if your problem is a “quick fix” or if it will require more attention.
- Canadians can e-transfer $145 CAD to soulvisionholistic@gmail.com and I’ll send you a special booking link.